FAQ

To place an order, simply browse our collection and select the items you wish to purchase. Choose the correct size and enter your measurements according to the sizing chart provided. Add the items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, then review and confirm your order.

We accept various payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed in UAE Dirhams (AED) and include applicable taxes and fees.

Shipping times and costs vary depending on your location and the shipping method selected at checkout. Typically, orders within the UAE are delivered within 3-15 business days. International shipping times vary based on the destination. Shipping costs are calculated at checkout based on the weight of the items and the shipping destination. You will receive a tracking number once your order has been shipped.

All sales at La Donna Di Ferro Online Clothes Shop are final. We do not accept returns or exchanges for any items once they have been purchased. It is essential to carefully select your size and enter accurate measurements based on the sizing chart provided on our website. If you receive an incorrect or defective item, please contact our customer service team within 7 days of receipt for assistance.

If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at [Email Address], by phone at [Phone Number], or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours.